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We tailor training programs on Customer needs for:
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personal skill development;
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improvement of professional skill.
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Our scheme has the meaning to give a real support to the trainees in order to:
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adequate their organization and communication capability
to the company goals
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reach a professional skill adequate to their
position inside the company
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Possible training areas for the development of personal skill:
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To optimize telemarketing in customer administration:
to develop telemarketing persuasion and negotiation capability
in order to avoid contrast and and negative reaction both from
customers and sales force
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Customer communication capability acting as credit collector:
communicate with a positive approach and in the meantime maintain
a good relationship with the customer
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How to speak in a public contest:
building up and hold meetings for information, training and push for work motivation
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Company interpersonal communication approach:
"to be able to communicate" certainly improves the company
atmosphere and reduces conflicts or misunderstanding
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Customer Service:
management of customer complains: to be a reference point even
for difficult situations or emotional events
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To handle incoming customer calls:
it's important to be able to answer to customers giving
a positive image of his self and the Company
contact italiano
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Possible training areas:
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Customer selection and credit rating techniques:
to optimize credit rating techniques in order to prevent and reduce credit losses
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Reporting:
utilization of proper tools to understand and improve credit management and collection
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Organization:
to obtain and implement know-how and credit policies in connection
with company's activity
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Credit Collection:
what you have to know as far as technique, tools,
local legislation in order to duly collect past due credits
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Customer Service:
the key Company role to absolutely improve customer satisfation.
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Solvi Trainers have a long and specific experience
in multinational Companies
and consequently are in a position to give proper solution to any given problem.
Being Solvi a Consulting Company, our projects are developed
following these steps:
first check of Company organization
identification of areas to be covered
training program duly presented to Company management
realization of the program
operational proving of given training
evaluation of results obtained and, if necessary, redefinition of them
final evaluation and comment of results obtained with the Company management.
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Our training system is "on the job":
Real company cases as example, discussions, continuos testing and analysis.
Mentioned training activities are only examples:
training area and specific solutions will be matter
of agreement with Solvi customers.
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